Can anyone answer, because I can't finish my taxes? When I try to 'Update' the Social Security pages,TurboTax gives a quick spin and takes me back to the same page. Help?

[LindaS5247 · Accepted solution]

If you are unable to move forward in your TurboTax program, try the steps listed below:

•  Go out of your program, close your browser and go back in.
• Clear your cache and cookies. Click here for How do I delete cookies? Click here for How to clear your cache.
• If you are using a VPN, disable it.
• Try using incognito mode.
• Try a different web browser, such as Google Chrome or Firefox

Also, make sure your program is fully updated.

TurboTax Online updates for new tax laws and other features, but they are done automatically in your web browser. You do not have to manually update like in TurboTax desktop software.  

If you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates".

 If you have additional information or questions regarding this, please return to Community and we would be glad to help. 

[TB62]

Thanks for your good advice!

I kept fiddling with it, this morning, before I found your response, and I was able to update from the 'Forms', fill it out there, and it was transferred into the 'walk through' part.