turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

user17742137094
Returning Member

Call from Turbo Tax

I have received 2 calls from turbo tax with someone who left  voicemail asking me too call regarding an 'important update' to my tax return... is this a legit phone call? I filed using turbotax online and there are no notifications or pop ups when I log in about ang updates and i havent received any emails

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

5 Replies

Call from Turbo Tax

If it is an unsolicited call it’s a scam. 

LeticiaF1
Expert Alumni

Call from Turbo Tax

As Bsch4477 mentioned, TurboTax will not make unsolicited calls.  The communication about your return will come in your email, you can also check in your account to see if there are notifications about your return.  If you have no notifications or emails, then you can ignore the calls.  

 

@user17742137094 

user17742137094
Returning Member

Call from Turbo Tax

15200.jpg

Caller ID even shows Intuit Turbo Tax

LeticiaF1
Expert Alumni

Call from Turbo Tax

This number is the main TurboTax customer service phone number.  You could call them back to see if there is anything specific with your return. 

 

@user17742137094 

Call from Turbo Tax

@user17742137094 

Be aware that Caller ID can be spoofed in sophisticated scams.   I wouldn't use the phone's "return call" feature in case it actually leads to a different number.   If you want to phone TurboTax Support, I would enter the numbers myself.  Here's their contact page.

 

TurboTax Customer Support

5AM-9PM Pacific, 7 days/week

https://ttlc.intuit.com/turbotax-support/en-us/contact/

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question