Calif FTB says they never got my 2018 return which...
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
TurboTax has you covered during Covid. Get the latest second stimulus info here.
cancel
Showing results for 
Search instead for 
Did you mean: 
Returning Member

Calif FTB says they never got my 2018 return which Turbotax efiled for me. How are you going to fix this?

"Request for tax return" notice from tax board saying they can't locate my valid tax return. Turbo tax says they filed it and California accepted  it. Turbo tax should fix this right?
5 Replies
Level 15

Calif FTB says they never got my 2018 return which Turbotax efiled for me. How are you going to fix this?

Do they say you did not file a return or that you did not pay your tax due?  Your only proof that you paid tax you owed would be your own bank/credit card records.

 

What does it say in your account?  Does it show that your e-filed return was accepted?  If the state cannot find it, then print it, sign it,  and mail it to them.  If you still owe tax, you will have to pay it.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Returning Member

Calif FTB says they never got my 2018 return which Turbotax efiled for me. How are you going to fix this?

I owed nothing, needed to pay nothing.  My main complain is the virtually total lack of support from Intuit. Just try to reach some one on the phone. 

Level 15

Calif FTB says they never got my 2018 return which Turbotax efiled for me. How are you going to fix this?

@counselor-Kenny 

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

Level 15

Calif FTB says they never got my 2018 return which Turbotax efiled for me. How are you going to fix this?

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

 

You can look in your account to see if the return shows as having been accepted or rejected.

 

and....

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 15

Calif FTB says they never got my 2018 return which Turbotax efiled for me. How are you going to fix this?

You first need to mitigate your damages.  Print out, sign, and mail a copy of your state return to the FTB as soon as possible.  Use mail with tracking if you can.  Turbotax would not be responsible for extra damages caused by your delay in responding to the state.

 

The Turbotax Accuracy Guarantee would seem to apply here -- you always owe the correct tax you owe, but if the state assesses penalties or late fees due to a Turbotax error, the accuracy guarantee is supposed to cover it.  You must file a claim within 60 days of getting notice of a penalty assessment. 

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-submit-a-claim-under-the-turbotax-1...

 

If you have not been assessed a penalty and are just grumpy, you can try calling customer support.  If you want something concrete, like a refund, you can ask.  If you want an explanation, I'm not sure what is going to help you -- if Turbotax says it was transmitted and accepted and the FTB says it was never received, how do you know the FTB didn't lose it?

 

(Did you get two separate acceptance notices, one from the IRS and one from the state?  Maybe the IRS accepted it but the state rejected it and you misread the acceptance notice from the IRS.)

*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*
Dynamic Ads
v
Privacy Settings