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Thank you for reporting this. As a workaround for this issue, you may enter your second W-2 manually. However, I have escalated this issue for further troubleshooting.
I want to take a deeper look at this. However, I need a diagnostic file, which is a copy of your tax return that has all of your
personal information removed. You can send one to us by following the directions below:
1. Sign in to your online account.
2. Locate the Tax Tools on the
left-hand side of the screen.
3. A drop-down will appear. Select
Tools
4. On the pop-up screen, click on
“Share my file with agent.”
5. This will generate a message
that a diagnostic file gets
sanitized and transmitted to us.
6. Please provide the Token
Number that was generated in
the response.
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