Box 15 won’t update. I tried signing out, updating the box, deleting and redownloading the app. Anyone find a way to fix it?

[LindaS5247]

Please clarify your question by adding some additional information so we may better help you. Such as;  What version of Turbotax are you using? What screen are you on? Are you entering a Form W-2 or another Form?

[blakey-sio]

When I get to the sign and finalize portion of the tax return with turbo tax. It says I need to fix the Utah return. While fixing the return it doesn’t update it and has me go through the file and fix form again. The only issue it has is with updating box 15. I am using version 12.3 and it’s the W2

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.