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MikeM31
New Member

Bought turbotax Premier at Office Depot today. Went to "Install turbotax.com. Found no place to enter license code to start download. Where do you enter license code?

 
2 Replies
mesquitebean
Level 15

Bought turbotax Premier at Office Depot today. Went to "Install turbotax.com. Found no place to enter license code to start download. Where do you enter license code?

So you bought a CD but want to get a download instead?    This FAQ says there should be a popup window after you sign into your account (first setting one up, if you don't already have one) at that website:

 

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

 

If you're doing all that but not encountering a popup window after you sign in, are you using a popup blocker?

 

You can also try with a different browser to see if that makes a difference.

nilesjo
New Member

Bought turbotax Premier at Office Depot today. Went to "Install turbotax.com. Found no place to enter license code to start download. Where do you enter license code?

I am stunned that Intuit uses a pop-up window to facilitate entering a license code.  Most Mac laptops have no CD drive so easiest method is to download using the license code on the package.  Why not just provide a link for a separate entry page and eliminate the pop-up window that triggers the pop-up blocker?   Really folks, this is supposed to be about convenience - NOT pissing off your user community.

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