Blank Utah TC-40 Pages When Printing/Saving to PDF

[dmgolf]

I have the 2025 TurboTax premier windows desktop package. When I go to print my taxes, everything will print for the federal and the Utah state tax return except the Utah TC-40 form. This form just shows 2 blank pages. I spent over 4 hours with being bounced around with Turbo tax help, tech, and back to the resolution desk last night with no success and the only answer was who knows. We tried printing and PDFing all forms, specific forms, etc. We also made sure that the software was updated, forms were available, and rebooting. Does anyone have any suggestions? This is making question using this software in the future after 20+years of use.

[Karis_F · Accepted solution]

Have your tried clearing cache and cookies on your computer or opening TurboTax in a different browser?

[dmgolf · Accepted solution]

I did try clearing out my cache with no success. I just now switched the default browser from Edge to Chrome when opening PDF files. The Utah TC-40 forms are now shown in the PDF generated file when selecting print preview. Thank you so very much for your help. 

[soylant1]

Seems really odd that Edge doesn't show the form printable. However, Chrome does. seems like something is off with this page when printing. 

[dmgolf]

Agreed. I have now downloaded Acrobat Reader to my new computer. When I go to scroll down form the Utah summary page to the next 2 Utah TC-40 pages the following error message appears.

"An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem"

Adobe Reader does, however, correctly present the 2 Utah TC-40 pages.