Billing

Forum|Forum|15 days ago
May 25, 2026
1 reply
50 views

I was charged the wrong amount for my service because my nursing discount through id.me removed itself at checkout. Why can I get no responses from customer service for months ?

TurboTax PLUS Online

xmasbaby0

Level 15

We have no idea what nursing discount you expect from "ID.me"-----TurboTax has nothing to do with that.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Sanzari_jAuthor

Level 2

Im so happy you took your time out of your day to make a snotty reply. Obviously I have no idea how this works or how to get in touch with anyone and customers and service. The phone calls lead to nowhere