Began return through CNN link for a $20 discount. Worked on return and verified the price; came back to file and the discount disappeared. What happened? Any recourse?

[CarolynM]

Try this to recover your CNN discount:

1.       Go back to the special website provided by your bank, credit union, or insurance company and select the TurboTax link or icon.

o   This will take you to the special TurboTax-branded affiliate site with the discounted pricing.

2.       Sign in to TurboTax and be sure to select the Take me to my return button.

3.       Select Tax Tools on the left, and then Tools.

4.       Now select the My Fees button. It should show the discount.

Still Having Problems?
The next step is to allow cookies. Then follow steps 1-5 again.

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