Bank reject tax refund

[Shaysha]

I have been eagerly anticipating the receipt of my tax refund since February 14, 2024. Despite multiple attempts to resolve the matter by contacting the IRS, I was directed to TurboTax, as they indicated that the refund was returned to the IRS on February 23, 2024. Subsequently, in March, I followed up with the IRS for an update, and was informed that a trace would need to be placed on my refund, which could take up to 90-120 days. This timeline elapsed on June 23, 2024. Following a conversation with a customer service representative on July 9, 2024, I was advised to complete Form 3911, as it appeared that my refund had remained in their account since it was rejected, without being returned to the IRS. Additionally, the representative assured me that after updating my banking information, I should expect the refund to arrive within two weeks.

[xmasbaby0]

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

REFUND PROCESSING FEE  

If you chose to have your fees deducted from your federal refund, but entered wrong or closed bank account information for your direct deposit, you are going to have an aggravating, frustrating situation.  Your refund will go back to the third party bank. The third party bank might issue and mail you a check, or they might send your refund back to the IRS and then you will have to wait for the IRS to mail you a check.

  If the third party bank mails the check, it will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it.  While you are waiting, make sure that the address you entered on your tax return is correct, or your problem will be even worse.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?