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bpo124
New Member

Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?

 
5 Replies
xmasbaby0
Level 15

Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
bpo124
New Member

Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?

This is not helpful at all.... The customer support asks for an email, when I say my email it can't recognize it and hangs up instantly. There is no where to go with phone support if you're having trouble getting into phone support.

xmasbaby0
Level 15

Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?

Have you tried to type your email instead of saying it since the voice recognition is not working out for you?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
DoninGA
Level 15

Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?


@bpo124 wrote:

This is not helpful at all.... The customer support asks for an email, when I say my email it can't recognize it and hangs up instantly. There is no where to go with phone support if you're having trouble getting into phone support.


Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

On the contact website Edit the product to CD/Download and the edition to Deluxe.  On the following screen enter your personal information and then click on the blue button labeled Get Phone Number
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

bpo124
New Member

Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?

The phone service specifically asks you to "say" or "spell" your email. Typing it on a smartphone is not an option.

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