Started 2016 returns under wrong account, pd for deluxe. now that ive recovered correct user name how can I apply what I've paid to the correct account?

[jaxeng32]

I've been working on my 2016 returns under the wrong user name.  Finally figured that out. So I paid for deluxe in order to recover account.

[mesquitebean · Accepted solution]

Are you saying you paid for online Deluxe in one account, but you have a locked return in another account?

If so, you'll need to phone TurboTax Support, tell them what happened, and ask them to unlock the returns in the other account.

FAQ:  How do I contact TurboTax?

https://ttlc.intuit.com/replies/5566005