I have just finished e-file (federal and New Mexico). The next page says "Print and Mail these to the Governement" and then "Even though you e-filed, don't skip this paperwork. These are items required by the government to complete your return." After that there's a button that says "Print Required Forms". When I click this button, the app crashes. I have no idea what forms it's trying to print because it won't print them or tell me. Furthermore, why weren't these forms included in the e-file that I paid for?
Some forms aren't available to be E-filed yet. This could be because the IRS or State hasn't released the form to be electronically filed. Once they do release it, it might take a few days for TurboTax to integrate it into the system.
If the form says its Unsupported, it means that it is not supported by TurboTax, and you won't be able to file it electronically. Instead, you will have to print and mail either the form itself or the whole return.
Click on the link below and then on the blue "This Tool" link, and locate when a specific return or Form will be available to be printed or e-filed:
When will my individual tax forms be available in TurboTax?
Try these options to fix the issue you are having about the app crashing
If you are using the Phone App
If you are using TurboTax Online
If you are using TurboTax Desktop
If you are still having issues after trying these options, contact Customer Support by clicking the link below