Already purchased the 2024 product but it's not available for download, HELP?

[jjennings64]

This is ridiculous....Credit card charged for 2024 TurboTax but no info about product delivery and now it's not available for download....also, no reasonable way to contact Intuit for help.

[VolvoGirl]

Did you go here?   Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

[xmasbaby0]

There is no "delivery" of a plastic CD this year.   They are not using CD's now.   The desktop software is ONLY installed via download.

Access your downloads here

How do I download my software from TurboTax.com?

For TurboTax Download purchases, once you’ve received an order confirmation for your purchase, follow these instructions to download your TurboTax software:

1. Go to Access my downloads and sign in with the same user ID you used to purchase your software
2. On Your TurboTax account, select the Downloads tab
3. Select the version you want to download and save it somewhere on your computer where you can find it
• If you need help finding your download, we have instructions for Windows and Mac

4. Install your software by double-clicking the downloaded file

• If you need help installing, we have instructions for Windows and Mac