Almost ready to file state return, prior to entering payment info, get 'Hmm... it looks like we’ve hit a slight snag' error. Is this a software glitch?

[michael-feld50]

This is for 2025, filing state for UT, desktop version, up to date on all updates.

[DawnC]

Your software might be updated, but all of your federal and/or UT state forms might might not be finalized yet.   There will be an update tonight, so check back tomorrow, after you update the software:).

[michael-feld50]

Dawn, no updates, I just checked, still having the issue. I'll wait a few more days and see if something changes, and will let you know.

[CatinaT1]

It looks like all UT forms are ready except for The request to opt out of efile. If you are getting the snag error I would say it sounds like something got stuck. I understand you are using the desktop software, but the desktop software can still cache things, so you can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.

If that doesn't work, I would try a manual update. Try clearing your Cache and Cookies and then try this link instructions.

[michael-feld50]

I followed these instructions, cleared cache and cookies, downloaded and installed the file you provided, and still having the issues. Please let me know when this will be fixed, I have 4 tax returns to submit.

[CatinaT1]

You will need to call in. Here is a link to contact  Turbo Tax Customer Service.