All past Turbotax files disabled from prior years ...
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jk53ck
Returning Member

All past Turbotax files disabled from prior years plus current 2020 disc I attempted to install. Restored backup after ice storm crashed hard drive. How to correct?

Believe Turbotax disabled  past files copies thinking were illegal since they were restored with a backup after power failure crashed computer hard drive.  Would like Turbotax to correct problem.
2 Replies
KatrinaLO
Employee TurboTax Specialist

All past Turbotax files disabled from prior years plus current 2020 disc I attempted to install. Restored backup after ice storm crashed hard drive. How to correct?

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number hereIf you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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jk53ck
Returning Member

All past Turbotax files disabled from prior years plus current 2020 disc I attempted to install. Restored backup after ice storm crashed hard drive. How to correct?

Got refund from Sam's Club for 2020 Turbotax software disabled by Turbotax.  Am now a user of H R Block software for tax preparation.  Turbotax is paranoid about possible illegal use of copies of their software.

REMOVED

 

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