Alert of new message, but can't retrieve them

[claireify12]

Since filing my taxes, I have gotten a few messages from my tax expert, at least one responding to a late question I had.
I sign in via the email notification link, and when I click the link in the alert banner, it takes me nowhere.
I go to where the "chat with expert" link used to be, but it is gone because the UI has changed since filing. I scour the platform for messages, but I cannot find anything.

I called the help line, and when the automated walk-through gets to "are you calling about the status of your refund or something else?" it doesn't respond to me when I say "something else" 5 times, and no buttons work to get out of the loop.

It'd be great if I could get get my messages. or if the help line robot had a way to defer to a human or other options.

[CatinaT1]

Here are some other TurboTax Help Articles:

How do I send/view messages from my expert?

How do I connect with a tax expert in TurboTax Live?

[user17735774510]

I have the same issue. I click view message in the portal and nothing happens. I would like to see the last message from the tax expert I used since filing my taxes.

[CatinaT1]

Did you review the Help Articles?