AGI rejected, because they have cent amounts like .19 cents where turbotax makes it just a . with no # so it will always be wrong

[rekt21]

prove me wrong

[Critter]

The AGI should always be entered as a WHOLE number so drop the .19 cents...

What if I entered the correct AGI and I’m still getting an e-file reject?

There are a few possible reasons why you’re still getting an e-file reject.

If you:

• Filed late last year after mid-November or your return was processed after that time—try entering 0.
• Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A.)
• Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
• Filed with your spouse last year—you and your spouse have the same 2017 AGI. (Don’t split the AGI amount or enter 0 for one of you.)

If you’re still having trouble, we suggest that you check with the IRS to make sure that the copy of your return is the same as what they have in their records. To do this, you can order a tax return transcript.

If you’ve tried everything and nothing works, you can still file a paper return by printing out copies of your federal and state returns and mailing them. We’ll include File by Mail Instructions on where to send your returns and what forms, if any, you need to include.

Related Information:

• How do I find last years AGI?
• What is the difference between the five-digit Self-Select PIN I created last year and my Self-Select...
• How do I print and mail my return in TurboTax Online?
• E-file reject IND-031-04 or IND-032-04: The AGI or Self-select PIN from last year doesnt match IRS r...
• How do I switch from E-File to File by Mail in TurboTax Online?

[rekt21]

yup I don't have anything like a credit card to verify my identity to them, never had a problem before and I didn't file late etc, it probably wasn't rounded on their database and now im screwed

[Critter · Accepted solution]

If you efiled last year then enter the self selected PIN instead... if you don't remember it then all you can do is mail in the return. 

[rekt21]

the agi and pin were pulled from last years...that's my point in why they should not be wrong.. I even went through various loops and hoops and double checked my last years return... so somewhere along the free free free it's not free and forces you to mail in lmao

[Critter]

Ok ... it is the IRS that is rejecting the return NOT the TT program ... they have nothing to do with your situation... so if the IRS will not allow you to efile your only option is to mail in the return.  

[rekt21]

I tried the pin method, i thought i was already doing it before i saw you have to hit the file button on the side and edit the option, will update if it rejects again or not, I'm just upset with the irs identity confirmation page

[bahoward38]

Hi I desperately need some help plz someone!!! On chk payment tool I enter my husband info and it comes to a page enter bank acct info. HE HASNT FILED IN LAST 2 YEARS THO. IT ASK AGI I AM AT MY ROPES END IVE TRIED ENTERING A SINGLE 0 ON THAT LINE, TRIED 3 ZEROS AND ALL I KEEP GETRING IS ERRORS THEN LOCKED OUT EVERY TIME AND ON THE. NEXT LINE I CHK NO TAX LIABLITY AND THEN ZERO ON IT TOO IVE DONE THIS OVER AND OVER IN LIKE 2 WEEKS IM EXASPERATED!!!!! AND I KNOW THERE IS GOJNG TO. BE A DEADLINE SOON!!! CAN SOMEONE A ANGEL SOMEONE JUST TELL ME WHAT TO ENTER SO THEY WOLL ACCEPT IT FINALLY PLZ. ME AND MY KIDS ARE ABOIT TO GO HOMELESS WITHIUT THIS MONEY AND I DESPERATLY NEED A ANSWER ABOVE. PLZ THANKS SO MUCH TO ALL THE ANGELS THAT MAY HOPE MAKE THIS GO THRU GOD BLESS EVERYONE. PLZ EMAOL ME AT [email address removed] TEXT ME AT [phone number removed] THANKS