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Anonymous
Not applicable

After resetting my password and signing back in, MacBook Pro, TurboTax is acting like I am a new customer, i.e., "Tell us about you--we'll recommend a product.." But I am signed in. Where is the tax return I've been working on? I'm confident it's saved

 
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CDKristopherP
New Member

After resetting my password and signing back in, MacBook Pro, TurboTax is acting like I am a new customer, i.e., "Tell us about you--we'll recommend a product.." But I am signed in. Where is the tax return I've been working on? I'm confident it's saved

It's possible that you may have more than one account associated with you email.  You can use the account recovery page (https://myturbotax.intuit.com/account-recovery/) to find out if you have more than one user ID.  Once you have determined that you can verify the user ID associated with your current year tax return. 


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2 Replies
CDKristopherP
New Member

After resetting my password and signing back in, MacBook Pro, TurboTax is acting like I am a new customer, i.e., "Tell us about you--we'll recommend a product.." But I am signed in. Where is the tax return I've been working on? I'm confident it's saved

It's possible that you may have more than one account associated with you email.  You can use the account recovery page (https://myturbotax.intuit.com/account-recovery/) to find out if you have more than one user ID.  Once you have determined that you can verify the user ID associated with your current year tax return. 


brickhead0
New Member

After resetting my password and signing back in, MacBook Pro, TurboTax is acting like I am a new customer, i.e., "Tell us about you--we'll recommend a product.." But I am signed in. Where is the tax return I've been working on? I'm confident it's saved

I received a call today and the call dropped. I need to talk to an agent

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