After resetting my password and signing back in, MacBook Pro, TurboTax is acting like I am a new customer, i.e., "Tell us about you--we'll recommend a product.." But I am signed in. Where is the tax return I've been working on? I'm confident it's saved

[CDKristopherP · Accepted solution]

It's possible that you may have more than one account associated with you email.  You can use the account recovery page (https://myturbotax.intuit.com/account-recovery/) to find out if you have more than one user ID.  Once you have determined that you can verify the user ID associated with your current year tax return. 

• https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
• https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
  

[brickhead0]

I received a call today and the call dropped. I need to talk to an agent