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Activation Problem for 2024

TT 2024 Home & Business keeps saying I don't have internet access so I can't activate. I've allowed TT as a trusted site. I've deactivated virus protection.  TT 2023 opens with no problem. I've followed all troubleshooting steps.  Anyone else having a problem?

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Accepted Solutions

Activation Problem for 2024

Looks like it is working now. I am not sure if the service is backup. But I also did the following:

Went to: https://shopping.turbotax.intuit.com/unified/downloads?cgcview=downloads

Logged in to my account

Added, my product key here by clicking "Enter your license code here". It gave me a popup to add product code. I entered the product code from my Amazon order

 

After that I launched the Turbox and it fetched the license from my account.

 

May be it is looking for product code to exist on your account 

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31 Replies

Activation Problem for 2024

Same issue here. Purchases the license from Amazon for Business and also premier. Get stuck on activation screen with blank screen and then comes back saying "You're not connected to the internet".

 

First time it asked me to login to my intuit account, but subsequently it started the issue. Cleared cache and rebooted, but no luck.

 

Looks like issue with intuit

Activation Problem for 2024

I am having the same problem.  Just purchased Premier 2024 from Amazon and it downloaded fine and started fine.  I logged on to TurboTax fine.  I cannot get to the screen to enter the Redemption Product Key.  Turbo Tax app states I'm not connected to the internet but I am.

 

Frustrated!

sullisha
New Member

Activation Problem for 2024

I am having the same issue!!!

Activation Problem for 2024

Same problem, get to activation screen, remains blank for a while then popup says I have no internet connection. Have rebooted, reinstalled, turned off firewall, run as administrator, all fails and won't let me get past the activation screen, have used turbotax for 15 years, never a problem with CDs, even on this current 4 year old Windows 10 PC, only this years, first time forced to download and register. ANY Help appreciated???

Activation Problem for 2024

Looks like it is working now. I am not sure if the service is backup. But I also did the following:

Went to: https://shopping.turbotax.intuit.com/unified/downloads?cgcview=downloads

Logged in to my account

Added, my product key here by clicking "Enter your license code here". It gave me a popup to add product code. I entered the product code from my Amazon order

 

After that I launched the Turbox and it fetched the license from my account.

 

May be it is looking for product code to exist on your account 

Activation Problem for 2024

I went to your link. It wouldn't take my code.  However, I restarted TT and it asked for my code. Maybe Intuit was just having a glitch.  Hope everyone else's is working.

Activation Problem for 2024

I just tried it again and it worked fine.  Seems to be fixed.   I opened TT 2024, and it asked for the Product Key.  I keyed it in, and TT 2024 seems to be working fine.  Was able to import my data from last year.   Good luck!

Activation Problem for 2024

I just tried it again and it worked fine.  Seems to be fixed.   I opened TT 2024, and it asked for the Product Key.  I keyed it in, and TT 2024 seems to be working fine.  Was able to import my data from last year.  

Activation Problem for 2024

Thanks RM999, did what you suggested. Clicked on link, entered Product Key received from Amazon, I just stayed logged on to TT, don't think that may have been necessary, but downloaded code and installed and started TT OK.  Found last years return, everything seems normal.

Activation Problem for 2024

You can actually order a 2024 TT CD for $10. Once installed you will need to enter the license code from the downloadable version you purchased. 

jlavs
Returning Member

Activation Problem for 2024

I have the same situation as well. I have read on other sites that it is because it is not compatible with Windows 11 Pro. I cannot find a workaround for it. Has anyone else been successful?

rk34
Level 2

Activation Problem for 2024

I have been working on this now for 2 days and seriously thinking about cancelling my Turbo Tax subscription. I uninstalled and re-installed and the updater worked ONCE. Then on subsequent entries it fails. I have tried running it as administrator, opening my firewall, rebooting my router and there seems to be no solution available. On top of that, I cannot find anyway to actually speak to a person at intuit.

Activation Problem for 2024

Check out RM999 post.  This seemed to work for me.

Activation Problem for 2024

I got it to work yesterday. I logged in to TT online and then opened TT 2024 and as able to do the activation and import last year’s data. I talked with tech support at 1-800-624-9066 or 1-800-446-8848.

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