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Hal_Al
Level 15

Activation of 2019 TT Download after transfer from old computer

Bought a new computer (windows 10). Had the old stuff professionally transferred.  When I opened TT (both Deluxe and Business), I get the update button, then the Continue using TT2019 button. Then I get  a white box that says TT Deluxe Activation with blue dots circling around.  After 10 minutes  I gave up and closed it.

 

How do I open TurboTax? 

 

Old computer is not usable, but the data was saved on the hard drive. 

I don't see a place to enter the activation/licensing code.  

I tried restarting; did the same thing.

8 Replies
tagteam
Level 15

Activation of 2019 TT Download after transfer from old computer

Are you able to enter the license code?

Hal_Al
Level 15

Activation of 2019 TT Download after transfer from old computer

I don't see a place to enter the activation/licensing code.  

 

tagteam
Level 15

Activation of 2019 TT Download after transfer from old computer

That is strange. Frankly, I would just try restarting the computer and see if that resolves the issue and, if not, then I would reinstall the software from a download.

 

I have had the activation thing happen to me on one of my machines (it demanded I enter a code after I started the program despite the fact that nothing had changed); it was resolved by a restart.

Hal_Al
Level 15

Activation of 2019 TT Download after transfer from old computer

I tried restarting; did the same thing.

tagteam
Level 15

Activation of 2019 TT Download after transfer from old computer

Did you try uninstalling and reinstalling the program? 

 

I would recommend doing a full backup prior to the uninstall, however.

Hal_Al
Level 15

Activation of 2019 TT Download after transfer from old computer

Not yet; I'm saving that for last. Thanks!

VolvoGirl
Level 15

Activation of 2019 TT Download after transfer from old computer

Did you turn off your antivirus program when installing it or downloading it?  Seems like I saw a recent FAQ for white screen recently. I'm searching.

Hal_Al
Level 15

Activation of 2019 TT Download after transfer from old computer

TT support  confirmed the need to uninstall and re-install with anti virus turned off. 

I turned off McAfee.  I still have the same problem. 

Do I need to turn off Windows Defender too (windows 10)?

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