turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Activation Downloaded 2024

Downloaded TT Home and Business 2024. 

Cannot get past Activation page, which is blank. "Not connected to Internet". Not true.

Turned off all my antiviral programs. Still cannot activate.

Please help. Thanks in advance, Richard

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

11 Replies

Activation Downloaded 2024

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Activation Downloaded 2024

Blank screen.  Not allowed me to enter Activation Code.  Tried launching from TT2024 icon on deskop.  Get error message "not connected to internet". Not true. In parallel, I can open and navigate Chrome and Edge.  Found another community message stating "try Settings, Compatibility, "Run as Administrator".  Did not resolve the issue.  Not able to activate the software.  Been on hold  1-800-446-8848 for over hour.  Do not see any way to start a chat session.  I am not able to activate 2024 TT Premier.  Used desktop CD for years without issue.  Cannot get download to activate

Activation Downloaded 2024

Same issue here across 2 machines. Looks like Intuit issue

Activation Downloaded 2024

Yeah I'm having same issue. Looks like multiple people on Reddit having same issue. Hopefully it's just an Intuit internet issue and will be resolved by this evening or tomorrow. I'm going to give it a break for a few hours and try again. 

4001478
New Member

Activation Downloaded 2024

Been tearing my hair out all afternoon over this.  

Activation Downloaded 2024

It seems to be working now and was able to activate now

Activation Downloaded 2024

I was successfully able to activate TurboTax 2024 Premier download at 6:20 PM ET.  Issue resolved

Activation Downloaded 2024

Thanks to all for sharing our frustrations re TT activation. Was also able to activate in the evening. 
Just wish the techs at TT would chime in when so many users are having the same issue.

thinblue
New Member

Activation Downloaded 2024

What was the solution?  Same issue here.

hom1
New Member

Activation Downloaded 2024

need help downloading TTPremier 2024.

Activation Downloaded 2024


@hom1 wrote:

need help downloading TTPremier 2024.


If you have the 2024 license code, go to this TurboTax website to download the 2024 desktop software - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question