You paid for the desktop software that you should have installed on your personal computer for tax year 2018. You should have created and completed the 2018 tax return using the desktop edition.
Since you paid for the software, there would be no reason for you to access the TurboTax online web-based editions to create and complete a 2018 tax return. The online editions and the desktop editions are separate program with separate price points. Download the 2018 tax data file from the online edition and open the data file with the desktop edition to continue the 2018 tax return and to file the 2018 tax return. Close the online edition and use the desktop edition that you paid for.
See this TurboTax support FAQ for saving the tax data file using the online editions - https://ttlc.intuit.com/questions/1899645-how-do-i-save-my-2018-turbotax-online-return-as-a-tax-data...
If you did not download the 2018 software or receive the CD that was ordered then follow this procedure -
Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp
If your order shows as a CD and download then sign onto your download account using the exact same User ID that was used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts
If the software is not in your download account and/or you have not received the CD then you will need to contact TurboTax support for assistance.
Support is open from 5am to 9pm Pacific time
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
