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Black4443
New Member

2025 turbo tax subscription

My computer crashed and I lost all my programs. Can you resend the 2025 subscription?

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2 Replies
JohnB5677
Expert Alumni

2025 turbo tax subscription

I suggest you contact out Customer Service Department

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2025 turbo tax subscription

Did you already install it on the old computer?  

Since you now have to log into an Intuit Account when you first install it, all your downloads and licenses are listed there (even if you bought it from somewhere else) so if you need to install it again or install on another computer, even on the other operating system (Windows, Mac) you can download it again. And the download will have all the updates.


Sign onto your account here to download the program and to get the license code
https://accounts.intuit.com/app/account-manager/productsBilling/turbotax


If you can't find your download, use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery


After you get the program reinstalled the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW). Enter some basic information, then go to the state tab and download the state program. Then try to open your existing return, go to FILE - OPEN

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