2025 CA tax efile - TurboTax having issues at "Lets Complete Your Purchase Online"

[user17712039444]

Setup-

- Mac Computer

- TurboTax Home &Business desktop app

Status-

- Federal eFiled 2 days ago and accepted.

- CA taxes ready to efile

- When I try to follow steps to efile, TurboTax reaches till "Lets Complete Your Purchase Online". This is where it should take me to make online $25 payment. At this point, when I hit 'Continue' I get this msg

Steps I haev tried already -

1. Updated MAC, it is running latest MacOS 26.3

2. Uninstalled and reinstalled Turbotax 

I am still getting stuck at exactly same point, same msg. 

Can a TurboTax specialist pl help? Thanks,

[MarilynG1]

If you received the 'hit a snag' error it's a connectivity issue.  You're trying to connect to a Billing server and it's being blocked.  Try closing the program, clear your Cache and Cookies,  and turning off your anti-virus programs before retrying.

If you still can't connect you can Contact TurboTax Support and use 'Billing' as your issue.  They can take your payment by phone.

@user17712039444 

[user17712039444]

Here's how the issue was resolved finally, posting it here as at least one more user had exactly same issue that they couldn't resolve either.

I called Turbotax help - it took the support person about 1.5hrs of screen share &

- trying clearing cache etc. - on effect

- restarting Turbotax - no effect

Finally he gave me a new license key 

- I installed the Turbotax all over again (we did it couple of times as the new key wasn't taking effect). Finally I was able to switch license keys from TurboTax top menu.

- After that the online payment went through with no issues, within a min. and I filed taxes.

It is unclear what the original issue or its resolution would've been, without the new license key. The online help person was very helpful, kudos for his support.

On broader feedback to TurboTax - you need to have better error handling. When your tool throws an error, why does it not generate some error file that the user can send to you & you (+ your internal tools to interpret the error file) can directly pinpoint to what the error is and the fix for it. All this can be automated with minimal or no phone call needed. I never had issues with Turbo tax for last at least 11 years, but this is a good feature to have on your tool.

Hope it helps others in the community,