2024 TurboTax Desktop doesn't install or execute on Windows 11 Pro. - SOLVED

[feinli31]

As title suggested, I downloaded 2024 Desktop file, then run as Admin & turned off all my antivirus to execute 2024 TurboTax Desktop installer. After 5 secs, besides a executing box prompted out and disappeared, nothing happened then. And the software is not installed. How to install it on my laptop....? And Win 11 pro doesn't have a S mode. This year the installation is so difficult!

[Mike9241]

first i would delete the download redownload it and try to install it again. if failure it's likely only support can help because there could be many causes.

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

[feinli31 · Accepted solution]

Support team did not solve the problem after 2-3 hours conversations.

I found this & solved: https://ttlc.intuit.com/community/taxes/discussion/i-am-having-trouble-installing-turbotax-deluxe-on...

[OregonRider]

That suggestion said to alter environment variables for my system. I'm not doing that. I think that is a ridiculous suggestion.

I'm on hold with support. When they give a viable option I'll post it.

[OregonRider]

Intuit support at  1-800-446-8848 had me log out of Windows 11, then log on as an Administrator. That worked.

Hopefully you already have an Admin account setup on your computer.

[CPpa]

To get the Windows_PC_TurboTax_Download exe to run on your computer (WIN PRO 11 in my case) .

Step 1 - Download to your computer

Step 2 - Click on the downloaded exe and try to install it.

Step 3 - Watch as Windows works (hourglass) and then nothing.

Step 4 - Try all the crap suggestions out there and the TT help suggestions.

Step 5 - Have a coronary and a fit of rage as nothing works. No messages, No nothing.

Step 6 - Realize that Windows is a pain and finally do the following.

Step 7 - RIGHT click on the TT download and then LEFT click on PROPERTIES.

Step 8 - On the GENERAL tab look at the bottom and you may see...............................

Step 9 - Security: 

This FILE CAME FROM ANOTHER COMPUTER and MIGHT be BLOCKED to HELP PROTECT This COMPUTER. 

Step 10 - RIGHT click the BOX next to Unblock text and watch it disappear.

Step 11 - Click the Close (X) in the upper right-hand corner.

Step 12 - DOUBLE RIGHT click the TT download exe and watch it work.

Step 13 - Click YES to Allow program to make changes.

Step 14 - If the TT install shield says MS visual C++ is needed the Click INSTALL button 

Step 15 - Watch as program is installed.

Step 16 - Get the Intuit TT License agreement Window and click to accept. Press Next. 

Step 17 - You got it from here. Install as you see fit.

You're Welcome.