2023 turbotax advantage deluxe won't launch after installation

[Foxtrot860]

I was able to install 2023 turbotax advantage deluxe but won't launch after installation (no errors displayed during install).  When I double-click the desktop icon, it shows a splash screen top left = TurboTax 2023; middle = Intuit turbotax (just below that) Success! Ready to start your taxes? and in the lower right corner a button that says "Launch TurboTax".  I click the button and another screen appears that says "Intuit turbotax" with small print in the lower left that says "Please give us a moment as we get things ready...".  That screen goes away and nothing else happens.  I don't know if there is a log file I can look at or anything else.  Any ideas?  Thanks.

[CatinaT1]

Refer to the TurboTax Help articles Troubleshoot TurboTax for Windows downloading issues, Troubleshoot installation and running TurboTax for Windows, How do I install and activate my TurboTax Desktop product?, to see if there are any helpful actions you haven’t tried yet. 

You might need to contact Customer Service. 

Here is a link:  Turbo Tax Customer Service