If you’re using Webroot antivirus, you may receive notification w32.trojan.gen when installing TurboTax for Windows.
You will need to change your settings to allow TurboTax to install.
- Open Webroot.
- Select the PC Security gear icon and select the Block/Allow Files tab.
- Select the Add File button and browse to your TurboTax file. You can also drag and drop the file from Explorer.
- Select the Allow radio buttons next to the TurboTax file you just added.