Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit

What's a Support ID and how do I get one?

(For Turbotax CD/Download  customers)

A Support ID is a number we use to track your request for assistance. It helps us connect you with a TurboTax specialist (for product questions) or a tax expert (for tax questions) who is best suited to help with your specific issue. The Support ID can also save you time in our phone system.

How do I get a Support ID?There are 2 ways to get a Support ID:

  • Visit our Contact us page.On this page, we’ll ask which TurboTax product you’re using and then you can give a description of your issue. You’ll then get a Support ID along with the phone number to call us. Be sure to write down your Support ID as we might ask you for it when you call.
  • If you call us directly without first visiting the Contact us page, we’ll ask about your issue and then give you a Support ID. Be sure to write it down.

Was this helpful?

You must sign in to vote, reply, or post
Intuit TurboTax - Finish filing and get your maximum refund, guaranteed.

Ready to Try TurboTax?

Returning? Sign in