TurboTax Online Self Employed: Spinning loading screen after "clear and start over"

Some TurboTax Online Self Employed users may experience a perpetual loading screen after they clear their return and start over.

Who Is Impacted?

If you meet the following criteria you will most likely experience this issue.

• Using TurboTax Online Self Employed
• Cleared your return and started over for any reason
• Spinning loading screen after choosing TurboTax Self Employed to restart your return.

Workaround

We are planning to fully resolve this issue in a fix scheduled for mid-February.

In the meantime, you can click any item in the left-hand side navigation to bypass the spinning loading screen.

Choose "My Info" to enter/verify your personal information you'll be able to navigate through the rest of your return and complete your tax filing for 2019