This rejection occurs when the date of birth for the first person listed on the return is either incorrect or doesn't match IRS records.
Even if you believe you entered the correct information, follow the solution below to make sure you didn't overlook anything.
- Open TurboTax and select the Fix my return button.
- At the Welcome back to TurboTax message, select Fix it now.
- Follow the onscreen instructions to verify the date of birth and re-file your return.
- Refer to an official document such as a driver's license, government ID card, passport, or birth certificate.
- The date should be in the United States month/day/year format (MM/DD/YYYY). For example, May 11, 1972 should be entered as 05/11/1972, not 11/05/1972.
Most likely, the IRS has the wrong date of birth on file. In this scenario, you won't be able to e-file because the date you're entering doesn't match their records.
Keep following the onscreen instructions and we'll help you file your return by mail.
Tip: To prevent this rejection next year, call the Social Security Administration (SSA) at 1-800-772-1213 to verify their records (this is where the IRS database pulls from). If the info is wrong, please allow 4–6 weeks for correction.