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TurboTax Help
Intuit

TurboTax Online instructions for e-file reject IND-180-01: Primary taxpayer's IP PIN must match the e-file database

This rejection can occur when your Identity Protection Personal Identification Number (IP PIN) doesn’t match the one in the IRS’s records.

You'll only have an Identity Protection PIN if you were the victim of an identity theft. You’ll get your Identity Protection PIN directly from the IRS in Notice CP01A in December or January.

This isn't the same as the five-digit number you entered last year when you filed your taxes—that’s known as a signature ID or Self-Select PIN, which is a number you come up with, while the Identity Protection PIN is provided to you by the IRS.

Solution

  1. Find the Notice CP01A you got from the IRS for this tax year.
  2. Sign in to your account and select the Fix it now button.
  3. Select Federal from the left menu.
  4. Select Other Tax Situations at the top of the screen.
  5. Select Revisit next to Identity Protection PIN (you might have to select Show more next to Other Return Info first).
  6. Next to your name, review the number under Identity Protection PIN. Compare it to the number you got from the IRS on Notice CP01A.
    • If this number is correct, see What if my Identity Protection PIN matches my Notice CP01A? below.
  7. Select Add next to your name.
  8. On the Tell us your Identity Protection PIN screen, update the six-digit number and then Continue.
  9. Select File in the left menu.
  10. At the Welcome back screen, select Continue. (Don't select Fix my return, you've already done that.)
  11. Follow the instructions to proceed with the filing process.

It could be that the info in the IRS database is incorrect. You won't be able to e-file even though your information was entered correctly. Instead, we'll help you file your return by mail.

  1. Select File in the left menu.
  2. At the Welcome back screen, select Continue.
  3. Next to Step 3: Get ready to save and file your returns, select Start.
  4. Select File by mail and follow the instructions to print and mail your return.

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