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You have two options with regard to business use of a personal vehicle.
1. Standard mileage rate. The standard mileage rate includes allowances for gas, insurance, wear and tear, repairs, and all other car expenses. If you take the standard mileage rate, that's all you get, you can't also deduct for a window repair, for example. You also have to subtract any tax-free reimbursement (such as company paid gas). For example, if she drove 10,000 miles, and received $2000 in free gas, her deduction would be (10000 miles x 54 cents per mile minus $2000) equals $3400. To do this, she needs accurate records of her mileage -- date, business purpose and mileage of every trip, start and end odometer reading for the year, plus records of all the gas she bought with company money. This needs to be a record made at the time of the travel, not reconstructed later. There are log books and apps that will help track mileage and gas purchases.
2. Actual expense method. Start with complete and accurate records of all the business trips, as above. Also, complete and accurate records of all the car expenses -- gas, oil changes and other maintenance, tires, repairs, insurance, and auto loan interest (but not the part of the payment that is principle). You can also add in depreciation (wear and tear). Then, add up the total miles driven for the year, the total business miles, get the percentage, and deduct the percent of expenses equal to the percent of business travel. And again, you have to subtract out the free gas from the total expense deduction.
The standard mileage method is easier, of course, and almost always more generous, although that can vary depending on the type of vehicle and the expenses involved.
If you are being denied, my guess is you don't have accurate records of the milage or expenses to the IRS satisfaction. They might allow a window repair if it obviously broke on a work trip, but they may not allow the general work travel deductions if you can't prove the actual mileage and that it was for work trips. (Or if you do have the proof, you did not submit it to the IRS in a form they could understand.)
These rules are covered in chapter 4 here https://www.irs.gov/uac/about-publication-463
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