Why is my NY state ID document number not accepted even though it is correct and is 10 alphanumeric digits as requested?

[remirampin]

TurboTax shows an error: "The document number's first 3 characters must be entered". There is nothing before the 10 characters I entered, other than "Doc#"

[CatinaT1]

Check the pictures provided by NY to ensure you are using the right number. (It's not the DMV-ID number)

Sample Photo Documents | NY DMV

[remirampin · Accepted solution]

The problem was that I put in all 10 digits instead of the first 3. I don't know why this text field accepts more than 3 digits.

I didn't read carefully enough (the wording of the hep text is confusing though), my bad.