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We cannot see your tax return. If she is older than 16 you do not get child tax credit. Or if she does not have a Social Security number you do not get it. Or if she lived with you for less than 7 months in 2020 you do not get CTC. If she was born in 2020 you need to say she lived with you the whole year.
Or---if you did not have income earned from working you would not get the CTC. But there is a 2019 lookback you might be able to use.
Many people had lower incomes during the pandemic in 2020 due to reduced work hours, layoffs, etc. Or they received unemployment benefits. These factors affect how much earned income credit and additional child tax credit you can get on your 2020 tax return and affect your 2020 refund.
There is a “lookback” option that allows you to use your 2019 amounts for earned income credit or child tax credit. You can choose whether to use your 2019 amount or your 2020 amount. Choose whichever amount gives you a better tax refund for your 2020 refund.
You can see this and choose in the earned income credit section in Deductions and Credits.
You still MUST enter all of your 2020 income into your 2020 tax return, including any unemployment you received.
Please follow these steps in TurboTax:
There are 6 possible reasons; you aren’t getting the Child Tax credit (CTC). It’s usually #4:
To get a 'second opinion' on-line direct from IRS, try https://www.irs.gov/uac/is-my-child-a-qualifying-child-for-the-child-tax-credit
https://www.irs.gov/uac/Ten-Facts-about-the-Child-Tax-Credit
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