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Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number. If your child was born in 2021make sure you said he lived with you the whole year. There is an oddly worded question that asks if the child paid over half their own support. Say NO to that question.
The software will put the CTC on line 28 automatically if you entered the information for your child correctly. You do still have to answer the questions in Federal Review.
PREVIEW 1040
https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing
Click on Tax Tools on the left side of the screen. Click on Tools. Click on View Tax Summary. Click on Preview my 1040 on the left side of the screen.
I have done all this and still says "It turns our you don't qualify for these credits".
There is a known error in TurboTax for the Child Tax Credit when a taxpayer has no income.
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