Having
multiple accounts (user ID's) is the most common cause of missing items in It’sDeductible.
You should run the recovery tool even if you think you think you only have
one account.
See
this FAQ:
https://ttlc.intuit.com/questions/1899682-itsdeductible-data-is-missing
Use
the following tool to check for multiple accounts (user ID's) even if you think
you only have 1. Run the tool on each email address you have.
https://myturbotax.intuit.com/account-recovery/
If
that didn't find another account, run the tool again, but this time choose the
tiny blue link that says "I don't know my email address or User ID",
and it will look you up by SSN and other data.
Second
most common cause is a browser issue:
Log
out of TurboTax and Delete any Intuit-related cookies and empty the
browser's Internet cache. Then close the browser, and reopen it.
Try again, but on the sign-in page, be sure there is no check mark for
"remember me" until you get this resolved.
https://turbotax.intuit.com/personal-taxes/itsdeductible/
