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When I try to enter my 2018 property tax the program froze. It doesn't freeze when entering other data. What can I do?

 
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When I try to enter my 2018 property tax the program froze. It doesn't freeze when entering other data. What can I do?

IF you see a "$0" in the entry field, and not just a "$" , then  it's the "$0" bug   (also can show up in a few other sections).

___________________________

Whenever you see that "$0"  (an actual zero)...a "Supporting Details" sheet is attached to that entry field.  The Supporting Details worksheet usually transferred in from being used last year, but after the actual $$ values were stripped out.

The current problem is that TTX reprogrammed that page such that the "Supporting Details page doesn't pop up like it used to...so there are several ways to work around  it until they get it fixed (been reported).

___

Here's what I think is happening...and how to fix it.

1)  In 2017 you added "Supporting Details" to each of those fields where you encounter a locked "$0"...probably to describe  when & how paid it in some prior year.

2)  The Supporting Details sheets (empty) transferred into your 2018 file from your 2017 file.

3)  The Supporting Details sheet is "supposed" to pop up as soon as you attempt to enter a value during the Interview...but it doesn't.  (Software Bug)

4) Workarounds  : 

4a)  double-click in the field and the Supporting Details sheet pops up and you can either delete it (hit the big red "X"), and now make an entry...or you can use the SuppDetails worksheet to enter your $$....OR...

4b)   Put your cursor in the box, and then go to the top menu on the screen and click on <Edit....then <<Add Supporting Details from the drop-down menu.  IF the SuppDet box shows up you can either add your entry in there...or hit the Red "X" to delete the whole SupDet worksheet and then make your normal entry.....or...

4c)  Put your cursor on the box....switch to Forms Mode...., and enter the payment  directly in the worksheet.   You can also delete the Supporting Details sheet entirely (look for the REMOVE "X" when it pops up)..once that is done, you can make entries using the interview again..

(been reported too, but might take weeks to fix...or never since we've heard nothing yet)

________________________

and the are other places ..like Medical Expenses and Federal Quarterly Tax payments...where the same "$0" issue may pop up


____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

View solution in original post

4 Replies

When I try to enter my 2018 property tax the program froze. It doesn't freeze when entering other data. What can I do?

A blank page ???
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

When I try to enter my 2018 property tax the program froze. It doesn't freeze when entering other data. What can I do?

...in the desktop program?
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

When I try to enter my 2018 property tax the program froze. It doesn't freeze when entering other data. What can I do?

Not exactly.  I'm on the desktop program.  It just doesn't allow me to enter the data.  Right clicking on my mouse doesn't help either.  I can go back to the previous page though.

When I try to enter my 2018 property tax the program froze. It doesn't freeze when entering other data. What can I do?

IF you see a "$0" in the entry field, and not just a "$" , then  it's the "$0" bug   (also can show up in a few other sections).

___________________________

Whenever you see that "$0"  (an actual zero)...a "Supporting Details" sheet is attached to that entry field.  The Supporting Details worksheet usually transferred in from being used last year, but after the actual $$ values were stripped out.

The current problem is that TTX reprogrammed that page such that the "Supporting Details page doesn't pop up like it used to...so there are several ways to work around  it until they get it fixed (been reported).

___

Here's what I think is happening...and how to fix it.

1)  In 2017 you added "Supporting Details" to each of those fields where you encounter a locked "$0"...probably to describe  when & how paid it in some prior year.

2)  The Supporting Details sheets (empty) transferred into your 2018 file from your 2017 file.

3)  The Supporting Details sheet is "supposed" to pop up as soon as you attempt to enter a value during the Interview...but it doesn't.  (Software Bug)

4) Workarounds  : 

4a)  double-click in the field and the Supporting Details sheet pops up and you can either delete it (hit the big red "X"), and now make an entry...or you can use the SuppDetails worksheet to enter your $$....OR...

4b)   Put your cursor in the box, and then go to the top menu on the screen and click on <Edit....then <<Add Supporting Details from the drop-down menu.  IF the SuppDet box shows up you can either add your entry in there...or hit the Red "X" to delete the whole SupDet worksheet and then make your normal entry.....or...

4c)  Put your cursor on the box....switch to Forms Mode...., and enter the payment  directly in the worksheet.   You can also delete the Supporting Details sheet entirely (look for the REMOVE "X" when it pops up)..once that is done, you can make entries using the interview again..

(been reported too, but might take weeks to fix...or never since we've heard nothing yet)

________________________

and the are other places ..like Medical Expenses and Federal Quarterly Tax payments...where the same "$0" issue may pop up


____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
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