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If your loan or mortgage ends, you may be able to deduct any remaining points (OID) in the tax year in which the loan or mortgage ends. A loan or mortgage may end due to a refinancing, prepayment, foreclosure, or similar event.
Check the box "paid off or refinanced with a different lender" under Tell Us About Your Loan (See the attached screenshot below. Click to enlarge.)
Where are the screenshots? I cannot find that question anywhere.
Did you get a form 1098 for tax year 2019? If not, enter the information you have as if you got a form 1098 including; the mortgage interest paid or zero, the mortgage balance on 1 Jan 2019, the mortgage origination date, the property taxes, and answer the box 7 question or enter the information for what property was securing the loan.
The follow on questions should ask you about the points and payoff.
Once complete click wrap up tax breaks at the bottom of the page and you will come to page that compares your standard and itemized deductions. Below the graphic is a hyperlink that allows you to see the itemized deduction breakdown. Your points should show up there.
Keep in mind this is an itemized deduction so if you are not itemizing it will not make a difference.
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