Turbotax free added $5000 to income for absolutely no reason

[sherry71]

Doing taxes for my daughter who is single and has zero dependents.

There is NO $5000 shown on her W2 anyplace

The "Dependent care benefits" box is blank on her W2.
She NEVER got $5,000 of dependent care benefits from an employer.

On her W2 box 14 shows,
NY-VPDI $16.21 (does have description in list)
NYPFLVP $13.11 (no description but I know it means ' NY paid family leave program')

There is nothing shown in boxes 12a 12b 12c 12d

The Free File added $5000 to her meager yearly income.  The review shows her employer paid her $5000 for dependent care but BOX 10 shows nothing was paid.

HOW can I fix the addition of that $5000 income she never got and employer doesn't offer anyhow?

[sherry71]

The "Dependent care benefits" box is blank on her W2.
She NEVER got $5,000 of dependent care benefits from an employer.

On her W2 box 14 shows,
NY-VPDI $16.21 (does have description in list)
NYPFLVP $13.11 (no description but I know it means ' NY paid family leave program')

There is nothing shown in boxes 12a 12b 12c 12d

The Free File added $5000 to her meager yearly income.  The review shows her employer paid her $5000 for dependent care but BOX 10 shows nothing was paid.

HOW can I fix the addition of that $5000 income she never got and employer doesn't offer anyhow?

[LinaJ2020]

I would suggest you remove the Form W-2 and re-enter the information.  Here are the steps:

• Sign in to your account, select Pick up where you left off
• To your left, Select Tax Tools/drop-down menu
• Select Tools
• Under Other helpful links, choose to Delete a form
• Select Delete next to Form W-2 and Continue with My Return to proceed

If it does not work, you can consider our new product / features TurboTaxLive to file your 2019 taxes to have one of our tax professionals to take a look.  In the TurboTax program, once you complete your taxes, before you file, you’ll be given the option for a final review of your return by one of our tax professionals.  After they completed reviewing your return, they’ll inform you of any proposed changes.

Here are the details:

https://ttlc.intuit.com/replies/6071042 

[sherry71]

Thanks ever so much for responding.  I was thinking of just totally deleting all info and starting again but I will try your suggestion.  It's very odd how the program ever made such a mistake though as I uploaded the page of W2's because it was in pdf format and it's easy to see there is nothing entered in the Dependent Care Benefits box.

After completing her taxes, if I click the option for a final review of her return by one of your tax professionals...will I be charged for doing so or is that a free service?

Thanks Again,

Sherry

[sherry71]

Thank you but your suggestion did not change anything.  When I got back to the Earned Income Credit topic, it still shows the program arrived at her total income by adding the income shown on her W2, PLUS $5000.00 for Dependent Care benefits she received from her Emplorer.  Her employer is Kelly Services and they do not offer those benefits.  Besides, as I mentioned earlier, my daughter has ZERO dependents and Box #10 of her W2 shows no benefits as it should.  Guess I will try to delete ALL and start over.  If it doesn't work correctly, I will have to go to another tax prep site.

Thanks Again,

Sherry

[sherry71]

I completely deleted everything and started brand new.  Turbotax needs to refine their uploading app because it messes up so many lines for some silly reason.  I uploaded the W2 pdf and fixed a dozen errors on it and carefully went through everything for fed & state so all is fine now.  Thanx for any responses and have a great evening all.

[sherry71]

Sorry, I did respond again but I guess it didn't go through.

I totally deleted ALL info and restarted anew her taxes.  Finally got everything done.  Turbotax needs to fix their W2 pdf upload app because it really messes up the info shown on the W2 I uploaded.  All is done now.  Thanks and have a good evening.