TT incorrectly calculating home energy credit

[prp333]

Using desktop version, done today.  I spent $7400 on a biomass stove and TT is giving me a credit of $2600 but the cap is $2000. I deleted all the info from that section and entered it again, it's still giving me the $2600 credit.  Ideas?

[LindaS5247]

If you switch to Forms Mode in TurboTax Desktop by clicking on Forms in the top right of your TurboTax screen and then scroll down to Form 5695, you may be able to tell where the additional credit came from.

For example if you had a home energy audit, that is in addition to the credit. Also, if you had any enabling property costs that you entered in TurboTax for example subpanel boards or branch circuits, that will also increase the amount of your credit as well as any carryforward energy credits from 2024.

Also, make sure your program is up to date. You can manually check for updates for  your TurboTax Desktop program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."

Please return to Community if you have any additional information or questions and we would be happy to help.
 

[prp333]

Thanks for the response.  I accidentally said I'm using desktop but I'm actually using the online version, which, to my knowledge, does not let you access forms.  Is there any way to correct this error using the online TT?

[LindaS5247]

I would like to take a deeper look at this. However, I need a diagnostic file, which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”