TT freezes up and won't let me enter a dollar amount in Personal Property tax. HELP

[jyurso]

Personal Property tax:  field is there, and it says enter the amount you paid, but it won't let you enter anything.

[SteamTrain]

are you seeing an entirely blank page....there is a different solution for  a Blank page

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or.....Is a field showing but it is a zero  ($0) ?

https://ttlc.intuit.com/replies/7084852

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[jyurso]

Hi, yes thank you!!
That was it!  I had supporting details (one line for each car) and double clicking got me to the details, and I was able to enter the data!!!  Thanks so much!

[djackson6666]

how do I get the program to accept my entry for property tax

[djackson6666]

what keeps popping up for my support question relates to 2018 turbo tax  Im working with 2019 turbbo tax

[SteamTrain]

@djackson6666 

Did you figure it out?

If not...Desktop software? or the Online software?

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If Desktop on Windows Computer....double-click on the field that won't take the entry...you might have a "Supporting Details" sheet attached to that field.  (If the is one there, you can delete that SD sheet and it won't happen again in the future...but sometimes people want the SD sheet).

[djackson6666]

Double clicking worked for property taxes.  Entered donations BUT not allowing entry for 1. Car registration 2. None of medical expenses 3. Not sure what else cause I stopped there

[SteamTrain]

Please.....asked if you were really using Desktop software....this is important !

Suggestions/Procedures for Desktop...vs Online software are totally different.  

[SteamTrain]

@djackson6666 

IF you are using Desktop software on a Windows computer...read the following:

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Whenever you see a "$0" that you cannot seem to change (an actual zero, not just a "$", and only when using the desktop software )...a "Supporting Details" sheet is attached to that entry, usually transferred in from last year, but after the actual $$ entries were stripped out.

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Here's what I think is happening  (#1,2,3 below)...and how to fix it (#4 below).

1)  In 2018 you added "Supporting Details" to each of those fields where you encounter a locked "$0"...probably to describe  when & how paid it in some prior year.

2)  The Supporting Details sheets (empty) transferred into your 2019 file from your 2018 file.

3)  The Supporting Details are supposed to pop up as soon as you attempt to enter a value during the Interview...but it doesn't.  (Software Bug).

4) Workarounds  : 

4a)  double-click in the field and the Supporting Details sheet pops up and you can either delete it (hit the big red "X"), and now make an entry...or you can use the SuppDetails worksheet to enter your $$....OR...

OR

4b)   Put your cursor in the box, and then go to the top menu on the screen and click on <Edit....then <<Add Supporting Details from the drop-down menu.  IF the SuppDet box shows up you can either add your entry in there...or hit the Red "X" to delete the whole SupDet worksheet and then make your normal entry.....or...

OR

4c)  Put your cursor on the box....switch to Forms Mode...., and enter the payment  directly in the worksheet.   You can also delete the Supporting Details sheet entirely (look for the REMOVE "X" when it pops up)..once that is done, you can make entries using the interview again..

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and there are other places ..like Medical Expenses, Car Registration, Personal Property Taxes and Federal Quarterly Estimated Tax Payments ...where the same "$0" issue "might" pop up....but only if you used Supporting Details in the past