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jwyh49
New Member

Trouble connecting to Its Deductible.

I keep getting this error message when attempting to download my Its Deductible data: 

"There was a connection problem.

Please check your Internet connection. This problem could be caused by intermittent or limited Internet service. Make sure your wireless connection is working or your network cable is plugged in.

If you are unable to reach the site, you can call 
1-800-4-INTUIT (select the option for TurboTax when prompted)."

My internet connection is working properly without interruptions.  How can I fix the problem?  Thank you for your help.

3 Replies
PJGL
New Member

Trouble connecting to Its Deductible.

I'm having the same problem after 8 years of using Turbo Tax and Intuit.  What gives???
mesquitebean
Level 15

Trouble connecting to Its Deductible.

PJGL:
The threadowner is using a Mac.  If you are as well, see the answer below.
mesquitebean
Level 15

Trouble connecting to Its Deductible.

You appear to be using a Mac.  Please see this FAQ:

FAQ:   TurboTax Mac: Connection problem when attempting to import from Its Deductible


https://ttlc.intuit.com/replies/6446422



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