Reporting Error in TurboTax for City Income Tax Mo...
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sportive
New Member

Reporting Error in TurboTax for City Income Tax Moving Expense Deductions

I am trying to report an error in TurboTax. I moved this last year away from City X for work. I entered these moving expenses in TurboTax. These moving expenses were correctly applied to my new state's income tax form.

 

TurboTax did not ask whether I moved to or from City X when working on the city income tax form. Moving expenses can only be deducted when moving to the city. As such, this information was submitted incorrectly to the city, and I had to resolve it with them.

 

There appears to be no way to file a technical bug for TurboTax. I contacted support and was provided a form, which promptly crashed upon submission. I am happy to provide more information directly to support, but would like to avoid specifics in a public forum.

2 Replies
Texas Roger
Level 15

Reporting Error in TurboTax for City Income Tax Moving Expense Deductions

You would have to contact TurboTax support directly again for assistance: https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

 

I will pass your comments on to the Turbotax person who monitors this site.

sportive
New Member

Reporting Error in TurboTax for City Income Tax Moving Expense Deductions

As I mentioned, I contacted support through that exact process, as it appears to be the only way to contact any sort of support. While on the call with support, the representative I was talking to sent me a form that was supposed to provide my feedback to technical staff. This form has not been updated since TurboTax 2010, and also crashed when I submitted it. I am unsure what contacting the same support line again would do for me as they appear to be customer support, not technical, but I am happy to do so.

 

I appreciate you passing my comments on. Thank you.

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