My Itsdeductible will not sync with my turbotax

[Airside]

I am logged in with eh same account into ItsDeductable and Turbotax and they will not sync

[CassandraLO]

If you have TurboTax Deluxe or higher, please see the instructions below, to import your ItsDeductible donations if it will not sync: 

Open (continue) your return in TurboTax. Not sure you're in there? Tap the orange Take me to my return button. 

• In the search box, search for donations and then click the “Jump to” link in the search results.
• Answer Yes to Did you make any donations to charity? 
• On the next screen, answer Yes.
• Follow the instructions and import your donations.

Alternate Instructions:

• Click My Account > Tools > Topic Search
  
• Type itsdeductible in the search box.  Once highlighted in the search results, click GO. 
  
• Answer Yes to Did you make any donations to charity? 
• On the next screen, answer Yes.
• Follow the instructions and import your donations.

Our Basic and Federal Free editions do not support Schedule A, which you’ll need to report charitable donations in ItsDeductible. 

"TurboTaxTonita TurboTax Tax Support Agent"

[williamnieusma]

This does not work.  What happens when you get a "cannot import" error message?

[CarissaM]

williamnieusma you are responding to a thread that is an old thread, so information may be different now. 

Which product are you currently using? Also are you using a Windows or Mac to file your tax return on? 

It may help to start a thread of your own, for proper assistance.