I did not get all my kids child tax money

[Lexielou]

I have 3 children and I only got child tax credit money for 2 . How do I get my money for my child I didn’t get one for. I filed for her on my taxes and everything. When I look back on my taxes she was put under “other dependent” unlike my other 2 children .

[xmasbaby0]

We cannot see your information or your tax return so we do not know why one of the children was listed for "other dependents"--

Was the child older than 16 at the end of 2020?

Was the child born in 2020?

Did you correctly answer that a child born in 2020 lived with you for the WHOLE year?

Did you enter the child's Social Security number?

https://ttlc.intuit.com/questions/1900923-what-is-the-child-tax-credit

https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-f...

[Lexielou]

The child was born in 2020.

yes and yes . I did everything correctly. Is there a number to call to talk to someone on the phone who would be able to look at my information and help me ?

[xmasbaby0 · Accepted solution]

It is extremely difficult to call the IRS.   They do not want phone calls --- there is no hotline or special number to call if you think your CTC payment is wrong.   You just have to reconcile it on your 2021 tax return.   They have not made any provision at this time for you to complain or ask them to increase the monthly amount over the phone.   There will be a portal to change banking information or to correct information about your family later this summer if they have not given you the credit for one of your children.

https://www.irs.gov/credits-deductions/advance-child-tax-credit-payments-in-2021