HORRIBLE decision to terminate ItsDeductible service. Will future TurboTax Federal Return software incorporate this function?

[scantler]

I have used since its inception, as it has seamless integration with TurboTax Federl Return software.  It has been an incredible timesaver when assembling my returns.

I typically donate 100's of items annually, worth $1,000's.  If itsDeductible is not incorporated as part of TurboTax Federal Return products; does anyone know of a similar service?

[Not today]

No, unfortunately, I do not, but I will leave Turbo tax after many, many years.  If there isn't a reason to stay, why stay?  

[user17569218713]

Does anyone know the reasoning? Is it an expensive license they don't want to pay for? What drives this nonsense?

[ItsReplaceable]

Without this feature, its pretty much like all the other options out there! If its an expense issue, they should at least offer another version with this included for a few more dollars, even though I can't imagine its such a drain on their wallets.   

[Ck37421]

Reply from complaint to the office of the president - 20+ year subscription canceled and all forms of payment removed from their site. 

I’m reaching out from TurboTax Customer Care on behalf of Intuit's Office of the President in response to your recent complaint. Thank you for taking the time to speak with us regarding the discontinuance of ItsDeductible. First and foremost, I want to sincerely thank you for taking the time to share your experience.

We truly value hearing from our customers—even when it's difficult—because your feedback helps us better understand the impact of our decisions. We’re very sorry for the frustration and inconvenience this situation has caused. We understand how upsetting it can be to feel caught off guard by a change, especially one that affects how you’ve comfortably used our software for many years. We know that many of our loyal ItsDeductible users may feel disappointed, and for that, we truly apologize.

The decision regarding the discontinuance of ItsDeductible was not made lightly. We recognize that this doesn’t make the change any easier, and we regret that it has created additional effort on your part. While it’s possible that the decision could be reversed or a possible replacement product in the future, there is no guarantee.

As a quick recap of our conversation, You expressed the following concerns and recommendations: 

1. ItsDeductible is integrated within the TurboTax software, which makes it more efficient to use;
2. Many competitors provide integrated applications like ItsDeductible, which makes them more attractive for the future;
3. The timing to end ItsDeductible is mid tax year, which makes it difficult to identify a replacement;

We understand this may not be the outcome you were hoping for, and again, we are truly sorry for any disruption this has caused. Your feedback has been heard, and it will be shared with the appropriate teams. Thank you for the opportunity to address your concerns. As all your questions have been resolved, your case is now considered closed. If you need any support in the future, please don’t hesitate to contact us at [phone number removed]. We’re here to help.

With sincere apologies,

[e024486]

After repeated missteps in communication, Intuit’s decision to abruptly decommission ItsDeductible has left many of us stunned and disheartened. Receiving a generic card in the mail and an impersonal email survey felt like a hollow gesture—an attempt at sympathy without substance, especially given the gravity of what was being taken away.

Frankly, I’m beyond disappointed. There was no meaningful follow-through on Intuit’s stated intent to make things right. Instead of offering a bridge to the 2025 tax year, the app was shut down prematurely—catching users off guard who, based on multiple sources, believed they had until midnight tonight to export their data. The cutoff being yesterday only adds to the confusion and frustration.

It’s hard to imagine this wasn’t a deliberate decision, and if so, it reflects a troubling disregard for long-time customers who relied on this tool year after year. The silence from “The Office of the President” and the ItsDeductible Decision Team is deafening.

TurboTax, do the right thing. Speak to this community. If the decision is final, so be it—but communicate it clearly, respectfully, and with accountability. Many of us are still holding out hope that Intuit will choose to honor its legacy and its users, even if we are now a dwindling few.