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That's the maximum you get for a child that was over the age of 12 and under the age of 17 on Dec 31 of the tax year.
Are you talking about the stimulus credit or the CTC on your return ...
The child tax credit is on different lines, on the 2019 form 1040, than it was on the 2018 form. See item #4 below.
There are 6 possible reasons; you aren’t getting the Child Tax credit (CTC). It’s usually #4:
And look at your child-related credits on your Form 1040's
Look at your 2018 tax return to see the child-related /dependent credits you received:
Child tax credit line 12a
Additional Child Tax Credit line 17b (schedule 8812)
Credit for Other Dependents line 12a
Earned Income Credit (EIC) line 17a
Child and Dependent Care Credit line 12 (comes from Schedule 3 Form 2441)
Look at your 2019 Form 1040 to see the child-child-related credits you received
Child Tax Credit line 13a
Credit for Other Dependents line 13a
Earned Income Credit line 18a
Additional Child Tax Credit line 18b
Child and Dependent Care Credit line 18d
I notice you say "a dependent age 14" and not "my child age 14".
To get the child tax credit (CTC)(max $2000), instead of the "credit for other dependents" (max $500), the child must be closely related to you. A common example, you cannot get the CTC when you claim your domestic partner's child as a dependent.
You can also not claim an unrelated child for the Earned Income Credit or claim your domestic partner or their children as a qualifying person for Head of Household filing status.
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