Ive gotten an email saying that I claimed Earned Income Tax Credit (EITC), the Additional Child Tax Credit (ACTC), or both, even though i didnt. Its not scam so why?

[andeeobrien]

SAME! I've filed my taxes on turbotax for several years now, and I consider myself decently competent so I'd be surprised if a mistake were made on my end. I researched the EITC and ACTC and I definitely don't qualify for either, plus I looked back at my return and verified that neither were claimed (which you can see on line 27 and 28 if you haven't checked already).

I had a turbotax expert call me and although they were kind, they provided basically no help. They said if I'm worried that I should wait until I get my return and then call back to see if an amend is necessary, which is obviously annoying. You mean to tell me I have to do a bunch of work to get my own money back, then do more work after I get the money? No thanks!

All of that is to say - it seems like a Turbotax mistake to me. Hopefully someone else will have a better answer.

[CatinaT1]

Who was the email from? Are you sure it wasn't a phishing email? The IRS doesn't send out emails like that. What does the IRS Where's My Refund site say?

Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund. 

The IRS states that most federal tax refunds are issued within 21 days of acceptance, however, some may take longer if they require additional review. Also, by law, the IRS cannot issue EITC or ACTC refunds before mid-February. This applies to your entire refund, not just the portion related to those specific credits.

Here are a few FAQs to help you track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

Why do some refunds take longer than others?

What if my IRS refund is taking longer than 21 days?