I started to complete my information on turbotaxonline and then decided to use the software instead. I've gone back and deleted my information from the website, but the software still does not show my child in the drop down menu. Nobody else has claimed her.
You can enter her name there. But, why wouldn't it just populate. Check her age of the child.
To qualify for this credit, you must meet all of these criteria:
The credit is worth anywhere from 20% to 35% of your qualified expenses, up to $3,000 (for one qualifying person) and $6,000 (for two or more qualifying persons). Your percentage depends on your AGI, with the higher percentages applying to lower incomes and vice-versa.
TurboTax will determine your eligibility and calculate the maximum credit allowed.
See this link for more details: What Is the Child and Dependent Care Credit
Thank you for your response. I tried entering her name there and that doesn't seem to be an option. She is only 9 months old.
Did you enter that she lived with you all year or just 6 months?
There is a message in the instructions that if she was born during the year to enter that she lived with you "the whole year" instead of just selecting 6 months.
If you only entered six months then go back to the dependent section and change it and that should fix your problem.